Information for Tenants
At Campbell Stafford lettings our tenants are important to us. Many of our tenants have been with us for many years. We are always happy to help in any way we can.
Applying to rent a property
Should you wish to apply to rent one of our properties please do this by contacting us on the contacts page or alternatively call us on 0131 467 7042.
Once an application has been accepted you will be notified, and the Private Residential Tenancy will be sent to you for you to read over and ask any questions.
On the date of entry, you will be provided with the Inventory and any certification relevant to the property. The first months rent will also be due prior to collecting keys.
We use Safe deposit Scotland for holding deposits and this is lodged within 30 days. You will receive a voucher to confirm this.
Existing Tenants
To report a maintenance issue please email us mail@campbellstaffordestates.com, or call 0131 467 7042. It is important to report a problem as soon as it occurs.
An initial settling-in visit is carried out one month after you have moved into the property, thereafter it is 6 months unless there is something in particular, we need to attend to.
Out of hours Repairs /Emergencies
In the event of an emergency for Campbell Stafford or Veterans Housing Scotland tenants please utilise the following.
Please utilise the following:
Contract Heating – Electrical, Heating/Hot water – 0131 458 3377 – Available business hours and Saturday morning
Icon Heating Services – Plumbing / Heating Services/ Hot Water / Leaks – 0131 212 5296 (24/7 cover)
Celsius – Plumbing/gas central heating – 0131 258 0848 (please select option 2)
Owen Gibb & Sons – Plumbing / Heating Services / Gas / Joinery – 0131 441 7999 or 07738 006 781
Cleland Roofing Solutions LTD – Roofing / Gutter / Slating & Tile works – 0131 364 4212 or 07738 659 959
Locksolid Joinery– 0131 653 6586/07717 487 789
Drain Doctor– Drain specialist- 01786 643435 | 07752 318957
Horton Electrical Solutions: 07917634139
Smell gas? – Call the national grid on 0800 111 999
Alternatively, if you have any issues with the above contacts please arrange an alternative and the invoice to be sent to us. We would recommend you use www.trustedtrader.scot/
Due to new regulations, can you please ensure that we are kept informed of any new contact numbers or email addresses for future correspondence.
Rent Payments
The first months rent is due on or before the date of entry, this will then be due on the same day each month by standing order.
Should you find yourself having difficulty paying rent, please contact us so we can discuss options with you and guide you in the right direction.
